About this role
As an Architect – Development (WMS Support), you will lead the technical support, stability, and continuous improvement of the organization's Warehouse Management System (WMS) platform. You will serve as the senior WMS subject matter expert responsible for production support, complex issue resolution, system enhancements, performance optimization, and integration support. You will provide hands-on technical leadership, mentor support and development teams, and drive proactive support strategies to ensure reliable, scalable, and efficient warehouse operations. You will oversee incident management, root cause analysis, upgrades, and ongoing platform improvements while partnering with business and operations teams to deliver high-quality support services.