About this role
Job Description: Service Desk Agent Job Title: Service Desk Agent with French Location: Pune Shift: flexibility for rotational shifts Experience: 2-5 Years Reporting To: Service Desk Manager Location: Pune Role Overview We are seeking a customer-focused and proactive Service Desk Agent to provide first-line IT support for our customer environment. The role involves handling incidents, service requests, user queries, and ensuring timely resolution while maintaining high customer satisfaction and adherence to SLAs.