About this role
Key Responsibilities: • Client facing role attending all external client calls • Responsible and accountable for client satisfaction and deliverables • Manage service delivery with the clients including bringing together internal partners • Manage client events, calendar and prep meetings, runbook management • Drive client standardization aligned to service offering (including strategic initiatives) • Participate in implementation meetings and client training • Identify missing system functionalities and enhancements to existing functionalities, escalate development as appropriate and fit in with the wider operational priorities • Oversight of corporate actions in collaboration with Corporate Action and CRM teams • Escalation point for clients including access to Zoom client facing number • Report and present monthly client metrics to senior management • Coordinate Integrations for existing and newly implemented clients Qualification / Experience • Bachelors degree in Business / Fina