About this role
Are you a problem solver? Highly motivated? Client focused? Do you thrive in high pressure situations? Have a passion for service and excellence? Answered yes? Join our team, we might be just what you are looking for. The Role • Analysis and interpretation of licencing requirements • Finding Solutions to complex and bespoke liceencing requests • Assist clients on queries relating to software licencing, billing and contract renewals • Processing new sales and trials in accordance with the clients Software License Agreement including dispatch of software licences and processing of invoices • Drafting quotations for new and additional licence requests • Assist with client queries with the Senior Coordinator
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The Requirements • Proven track record of handling complex queries and tasks in a pressurised environment • Excellent attention to detail with the ability to accurately review the quality of own output. • Excellent customer service skills with experience of dealing with corporate clients and individuals at all levels • Exceptional client relationship skills: ability to develop strong relationships quickly and maximize resources effectively to achieve goals • Experience in interpreting legal contracts • Experience understanding and working with financials and invoices Flexible with a ‘can do’ attitude with the determination to solve problems and seek solutions • Strong verbal and written communication skills. • Proven administration and organisational skills with the ability work on own initiative, juggle tasks and prioritise work. • Preferred IT skills with an aptitude for easily learning new IT systems and computer skills. • An eye for detail and excellence • Proven to be an effective team member to contribute to their own team as well as other parts of the business. WTW is an Equal Opportunity Employer