About this role
The Role • Analysis and interpretation of licencing requirements • Finding Solutions to complex and bespoke liceencing requests • Be the first point of contact for clients on queries relating to software licencing, billing and contract renewals • Processing new sales and trials in accordance with the clients Software License Agreement including dispatch of software licences and processing of invoices • Leading a small group with responsibility for a subset of high value clients • Drafting quotations for new and additional licence requests
The Requirements • Proven track record of handling complex queries and tasks in a pressurised environment • Excellent attention to detail with the ability to accurately review the quality of own output. • Excellent customer service skills with experience of dealing with corporate clients and individuals at all levels • Exceptional client relationship skills: ability to develop strong relationships quickly and maximize resources effectively to achieve goals • Experience in interpreting legal contracts • Experience understanding and working with financials and invoices Flexible with a ‘can do’ attitude with the determination to solve problems and seek solutions • Strong verbal and written communication skills. • Proven administration and organisational skills with the ability work on own initiative, juggle tasks and prioritise work for yourself and your team. • At least 2 years experience in leading a team. To be able to multitask on adaily basis and help your team and others in a fast paced enviornment • Strong IT skills with an aptitude for easily learning new IT systems and computer skills. • An eye for detail and excellence • Proven to be an effective team member to Lead their own team as well as other parts of the business. WTW is an Equal Opportunity Employer