About this role
What You Will Do Delivery Leadership & Execution
• Own end-to-end delivery outcomes for AI and automation initiatives across Retirement, ensuring measurable business impact
• Define and lead delivery strategy, governance, and execution standards across the full pipeline
• Act as the global delivery authority, aligning priorities, resources, and execution to a single Retirement roadmap
• Drive portfolio-level planning and prioritisation, balancing demand, capacity, and strategic priorities
• Partner with business leadership to ensure a clear, high-quality demand pipeline
Automation & AI Solution Delivery
• Lead delivery across a broad solution landscape (workflow automation, Power Platform, document intelligence, GenAI)
• Ensure solutions are designed for enterprise scale, sustainability, and cross-market reuse
• Provide senior oversight on solution design decisions, ensuring alignment with business and technical strategy
Delivery Operations & Service Standards
• Own the design and implementation of a scaled delivery and support model
• Establish enterprise-grade governance, controls and service standards across all AI and automation solutions
• Ensure robust service ownership, monitoring and lifecycle management
• Lead continuous improvement across testing, release, change, and post-implementation processes
Global Delivery Network & Scaling
• Lead a globally distributed delivery capability (Lisbon and Manila)
• Define the scaling strategy for AI and automation delivery across regions
• Ensure consistent standards while optimising location strategy, capacity and resilience
• Build a model that enables rapid scaling without compromising quality or control
Stakeholder Management & Governance
• Act as a senior leader and trusted partner to Retirement business leadership, Technology and governance teams
• Influence key stakeholders on prioritisation, trade-offs and investment decisions
• Provide clear, structured visibility of delivery performance, risks and outcomes at leadership level
• Ensure full alignment with WTW risk, governance and Responsible AI standards
Team Coordination & Capability Development
• Lead a global team, driving alignment to shared objectives and outcomes
• Build and evolve the AI & Automation delivery capability, including structure, roles and skills
• Drive capability maturity, embedding best practices and consistent ways of working
• Play an active role in talent strategy, hiring and leadership development
What We Are Looking For
• University degree is required, preferably in Technology, Engineering, Business, Management, or a related field
• Fluency in English, both spoken and written
• Experience leading delivery of automation, AI or transformation initiatives
• Strong project/program management capability, including planning, prioritisation, risk management and stakeholder communication
• Good understanding of intelligent automation concepts (workflow automation, RPA/lightweight automation, low-code platforms)
• Practical understanding of AI use cases in business environments (eg GenAI, document intelligence, classification, knowledge solutions)
• Proven ability to work across business and technical teams to deliver scalable and maintainable solutions
• Strong communication and influencing skills, particularly in matrix and cross-functional environments
• Ability to operate across global teams and different organisational structures