About this role
As a Member Support Analyst, you will be a part of a team of colleagues providing 24x7 (shifting) member support services to Philippine Clients. This team handles member enquiries through emails, on-site support, phone calls and chats (future). Nature of queries include employee benefits entitlement and claims. You are required to have a good understanding of how the country and their respective benefits plan operates. Excellent customer service etiquette (written and spoken) is a critical skillset needed for success as you will often be required to review/handle the reply to complex queries and manage escalations. You will also be required to liase with carrier/vendor to work on coordinated response to the member.