About this role
The Front Desk Agent is responsible for providing exceptional guest service while creating a welcoming and efficient check-in and check-out experience. This position assists guests with reservations, room assignments, billing, and general inquiries while ensuring Marriott brand standards are met. Additional responsibilities include answering phones, handling guest requests and concerns, processing payments, maintaining accurate records, and coordinating with housekeeping and other departments to ensure guest satisfaction. Candidates should possess excellent communication and customer service skills, basic computer proficiency, and the ability to work evenings, weekends, and holidays as needed.