About this role
position is one of great importance as they will be responsible for the patient’s first and ongoing impressions of NMC Royal Women's Hospital. They will be responsible for being the first point of contact for patients upon arrival and during their stay. Provides, face to face and over the phone, customer care service of the highest standards that exceed patient’s expectations. Provides a range of reception intake and associated administrative services pertaining to incoming patients. Ensures all telephone calls are attended to promptly, and politely. Providing routine information, scheduling clinical appointments and directing calls to the appropriate areas / Individuals. Performs specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as required.