About this role
• Operates in a Call Center environment where the interface with customers is over the telephone.
• Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
• Interact with customers over the phone to understand their banking needs. • Provide excellent customer service to achieve customer loyalty. • Resolve problems over the telephone on the spot. • Convert sales opportunities to meet financial targets. • Clarify and explain procedures and products over the telephone. • Capture and report customer feedback towards continual product development. • Operates in a Call Centre environment where the interface with customers is over the telephone. • Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center. • Mostly related to explaining procedures or providing information regarding retail banking products.
Also involves root cause analysis and reversals of charges and fees when necessary.
• 0-3 contact center experience • University Graduate (preferably with some finance / banking or maths component). • Arabic and English . • Very customer focused. • Computer literate • Excellent communication skills • Strong listening skills.