About this role
Our Customer and Transit Operations Office is seeking a Director, Station Customer Operations to provide senior leadership, and strategic direction for the delivery of overall customer service, including service delivery and performance models, for 34+rail stations, 5 bus terminals (in addition to bus shelters at rail or bus passenger terminals) and 16 park and ride facilities in the GO/UP network across South Western Ontario (covering a geographical area of ~12,000 square kilometers) to achieve the highest levels of customer satisfaction and deliver a station experience that is intuitive, seamless, accessible and safe. Position incumbent is the business owner accountable for the in-station customer experience, passenger, public and employee safety, people management and performance.