About this role
The Access Biller Rep’s general responsibilities include accurately responding to patient inquiries regarding their billing statements in a courteous manner, taking appropriate action to identify, investigate, and resolve or escalate any issues or errors on the bill. The Access Biller Rep is an initial contact for patient billing concerns and payments. Performs billing functions and provides patient education regarding copays, deductibles, etc. The rep must confirm proper documentation is occurring in the patient accounting system. The Access Biller Representative can offer the patient a payment plans following hospital payment plan guidelines.