About this role
GLAUKOS – FIELD SERVICE ENGINEER (South Central-Remote)
How will you make an impact?
The Field Service Engineer III is a technical expert capable of providing advanced support in the installation, maintenance, and troubleshooting of our products in the field. This position requires a proactive and detail-oriented professional with a strong technical background and a commitment to delivering exceptional service to our customers.
What will you do?
Field Service Operations:
• Conduct on-site installations, maintenance, and repairs of complex systems and equipment. • Diagnose and troubleshoot technical issues to identify root causes and implement effective solutions. • Provide advanced technical support to customers and address inquiries in a timely and professional manner.
Customer Relationship Management:
• Build and maintain strong relationships with customers, ensuring a high level of customer satisfaction. • Collaborate with customers to understand their technical needs and provide tailored solutions.
Training and Knowledge Transfer:
• Train and mentor junior field service engineers, sharing technical expertise and best practices. • Develop and deliver training programs for customers to enhance their understanding of our products.
Technical Documentation:
• Create and maintain accurate and detailed technical documentation, including service reports, troubleshooting guides, and installation manuals. • Communicate effectively with internal teams, providing insights and feedback for continuous improvement.
Collaboration with R&D:
• Work closely with the Research and Development team to provide feedback on product performance, contributing to product improvement and innovation. • Collaborate on the testing and validation of new products before market release.
Continuous Learning:
• Stay current with industry trends, technological advancements, and product updates. • Participate in training programs and certifications to enhance technical skills and knowledge.
How will you get here?
• Bachelor’s degree in Engineering or related field. • 5-8 years of experience as a Field Service Engineer, with a focus on advanced technical support. • Excellent troubleshooting and problem-solving skills. • Exceptional interpersonal and communication skills. • Ability to work independently and collaboratively in a fast-paced environment. • Willingness to travel to customer sites as required.
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