About this role
The Customer Experience Program Management Manager leads a team of Program and Project Managers delivering Emerson’s CX strategy and operational initiatives within the T&M organization. This role combines people leadership with direct ownership of the Customer Operations portfolio and key strategic programs, ensuring strong execution and measurable impact. The manager establishes governance, prioritization, and delivery standards across the CX portfolio, aligning regional needs with global CX objectives and supporting systems. Working across strategy, operations, data, and execution, the role drives scalable, high-value solutions while building a high-performing, accountable team. Close collaboration with cross-functional partners—including Marketing, Sales, Supply Chain, Operations, Finance, and IT—is essential, along with regular interaction with U.S.-based stakeholders. Alignment with U.S. Central Time hours supports effective global communication and decision-making.