About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
• IT Operations • • Monitoring wide range of applications • Must have good knowledge in spoken and written English • Works with a moderate degree of supervision • Involves working in 24/7 rotational shift (should be willing to work in night shift) • Minimum of 1– 2 years of progressively responsible experience, demonstrating in-depth working knowledge with a broad range of applications as Support personnel and with customer service experience • • Job Description: • • Monitoring , Troubleshoot and provide support on Applications • Works within established procedures and practices. • May perform one or more of the following: Analyzes business processes and performs needs assessments in an effort to align information technology solutions with business initiatives. • Production application • Production servers • ServiceNow or similar ticketing system • Participate in performance monitoring and optimization • Communicate effectively with internal software team members and customers through strong verbal, written and interpersonal skills • Remain flexible to changes in priorities with the ability to multi-task • Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. •