About this role
Only iEvolve certified employees will be considered. In case you are not yet certified, please connect with your supervisor/ EP SPOC/ L&D team. All the Best !!
• Job Responsibilities: We are seeking a highly skilled and experienced Subject Matter Expert (SME). The SME will be responsible for providing expertise and leadership in ecommerce operations, customer support. This role requires in-depth knowledge of ecommerce platforms, customer engagement strategies, L2 team management, Client management and operational excellence to guide both the team and clients towards delivering outstanding service and results. 1. Contact Center Experience: ▪ At least 6 months of experience in a Contact Centre as A1.1 in the e-commerce retail domain. Overall 1-2 Years 1-2 Years of experience in ecommerce, retail, or customer service and L2 Desk. 2. Skills: ▪ Proficiency in Microsoft Office (PowerPoint, Excel). ▪ Strong problem-solving and decision-making abilities. ▪ In-depth knowledge of L2 desk ▪ Conflict management and business negotiation skills. ▪ Strong organizational and decision-making skills. 3. Qualification Criteria: ▪ Education: Graduation or undergraduate.
A1 to A2 Average PMI (last 6 months)/PMS rating 3 and above
• Min 1 year in current role
• No Warning Letter issued in the past 3 months
• Mandatory E-learning courses certified wherever applicable