About this role
The Assistant Manager Collections will play a vital role in driving the company's collection strategies and performance. This position involves managing a team, analyzing trends, and implementing effective recovery plans. The ideal candidate will have a strong understanding of collection processes, billing, and debt recovery, with the ability to lead and motivate a team towards achieving collection goals.
• Oversee and manage the collection team, ensuring adherence to company policies and legal guidelines. • Analyze collection trends, identify areas for improvement, and implement strategies to enhance recovery performance. • Develop and manage field collection channels, optimizing processes for efficient debt recovery. • Monitor and control the accounts receivable portfolio, ensuring timely and full collection of receivables. • Communicate with customers to address billing issues, discrepancies, and facilitate timely payments. • Prepare and present regular reports on collection activities, progress, and key performance indicators. • Establish and enforce policies and procedures for collecting debts, ensuring compliance with legal requirements. • Negotiate with clients in non-payment cases, finding amicable solutions and ensuring timely debt resolution. • Predict and monitor financial credit risks, implementing measures to mitigate potential losses. • Ensure all transactions are processed accurately and promptly, maintaining data integrity.
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field. • Minimum 5 years of experience in collections, with a proven track record of successful debt recovery. • Strong leadership and management skills, with the ability to motivate and guide a team. • Excellent analytical skills, with the ability to interpret data and make informed decisions. • Proficiency in billing procedures, collection techniques, and debt recovery strategies. • Knowledge of legal aspects related to collections and debt recovery in India. • Strong communication and negotiation skills, with the ability to build relationships with clients. • Proficient in MS Office and relevant collection software. • Ability to work independently and manage multiple tasks simultaneously. • Willingness to travel occasionally for team meetings or client consultations.