About this role
A Desktop and Service Helpdesk profile is a frontline IT role that acts as the single point of contact for employees or clients experiencing technical issues. Professionals in this role ensure smooth business operations by providing remote and on-site support for hardware, software, network connectivity, and user accounts
Incident Management: Serve as the first point of contact (Level 1 and Level 2) for troubleshooting software errors, account lockouts, and network issues.
Graduate