About this role
As a Marketing Representative, you’ll provide exceptional guest service while promoting the Caesars Rewards program, assisting guests with account management, and sharing exciting promotions and property amenities.
• Capability to answer a variety of questions regarding Grand Victoria Casino and services.
• Efficiently enroll new members into the Caesars Rewards program.
• Accurately input player information into the Casino Management System.
• Correctly answer all questions related to direct mail programs and mail delivery, seeking out clarification from management, as needed.
• Adheres to all Caesars Rewards policies and procedures as outlined in various program related manuals.
• Responsible for the execution of all aspects of the Caesars Rewards program.
• Assist with the execution of promotions and events.
• Execute promotions by registering guests or assigning prizes.
• Assist in promoting special events, promotions, entertainment and VIP parties.
• Assign prizes to winning guests from a promotion or event.
• Perform special projects assigned by Marketing Supervisor.
• Ensure all team members have accurate information for the week on promotions and events happening to provide flawless service to our guests.
• Perform other duties that may be assigned.
• Must be 21 years of age or older • High School Diploma/GED preferred. • One-year face-to-face customer service experience is required. • Ability to sit and/or stand entire shift.
• Ability to lift, carry and manipulate supplies weighing up to 40 pounds. • Requires bending and/or reaching from floor level to approximately 6 feet in height. • Requires normal vision and hearing range, eye/hand coordination and ability to distinguish letters and symbols, proficient with working regular office equipment (computer, telephone, radio, and copy machine); excellent customer service skills and have a professional demeanor. • Ability to communicate directly, telephonically, and electronically with co-workers, guests, general public, management both verbally and in writing. • Understand and comply with all policies and procedures, job description, and all other instructions. • Work is performed in Caesars Rewards, Promotions or Laurel Lounge, and/or an office environment. • Requires regular face-to-face interaction with guests and co-workers, as well as interactions over the phone. • Ability to tolerate varying conditions of temperature, noise levels; illumination and air quality. • Must always present a professional appearance and demeanor Salary Range: $17 - $17.50 per hour (Depending on experience) Benefits: Full Time Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts