About this role
JOB SUMMARY The Field Communications & Operations Coordinator supports the planning, execution, and administration of communications and operational programs for store teams across the organization. This role serves as a key liaison between the Home Office and stores by coordinating field communications, managing communication platforms, supporting reporting and analytics, and overseeing operational supply processes. The coordinator partners closely with cross-functional teams and field leadership to deliver timely information, drive operational execution, and enhance the Team Member experience. WORK LOCATION DETAILS Work Location: Home Office - Coppell, TX Work Schedule: Hybrid
• Onsite: Tuesdays, Wednesdays, and Thursdays
• Work from Home: Mondays and Fridays
ESSENTIAL FUNCTIONS
• Communications Support • Assist in compiling and organizing weekly field communications, tasks, and operational updates for distribution to store teams. • Draft and edit communications, task instructions, and supporting materials using approved company templates and communication standards. • Support the development and formatting of weekly newsletters and communication campaigns. • Ensure communications are accurate, timely, and aligned with company branding and messaging standards. • WorkJam & Communication Platform Administration • Administer and maintain communication platforms, including user management, content publishing, troubleshooting, and support for field users. • Support the distribution of field communications, tasks, and surveys through approved communication channels. • Monitor communication engagement and reporting metrics and provide summaries to leadership. • Reporting & Analytics • Maintain communication trackers and project documentation. • Compile communication metrics, survey results, and engagement data for reporting purposes. • Assist in tracking workload impact and communication effectiveness. • Analyze communication engagement trends and identify opportunities to improve communication effectiveness and field adoption. • Cross-Functional Partnership • Coordinate communication requests from business partners across Operations, Merchandising, Marketing, Human Resources, and Learning & Development. • Gather information and supporting materials needed for field communications. • Support communication planning for store initiatives, seasonal programs, and special projects. • Project & Event Support • Assist with communications related to new store openings, company events, and major operational initiatives. • Support the preparation of presentations, leader briefs, conference materials, and store meeting resources. • Coordinate communication timelines and follow-up activities for assigned projects. • Supply & Resource Management • Manage and maintain inventory of Store Operations-related supplies and materials. • Coordinate the ordering, tracking, storage, and distribution of supplies for store operations, new store openings, and special projects. • Partner with Procurement, Finance, and vendors to ensure timely replenishment of materials while adhering to budget guidelines. • Maintain accurate inventory records and monitor supply usage to ensure operational readiness. • Identify opportunities to improve supply management processes, increase efficiency, and reduce costs.
QUALIFICATIONS
• Education
• Bachelor's degree in Communications, Marketing, Business Administration, Journalism, or related field preferred.
• Equivalent combination of education and experience may be considered.
• Experience
• 1–3 years of experience supporting communications, retail operations, project coordination, or related business functions.
• Experience supporting communication projects or content development preferred.
• Experience managing supplies, inventory, vendor relationships, or event logistics preferred.
• Skills & Competencies
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong customer service mindset and ability to build effective working relationships.
• Ability to work independently while collaborating across multiple teams.
• High sense of urgency and adaptability in a fast-paced environment.
• Strong inventory management and logistical coordination skills.
• Experience with WorkJam, task management platforms, content management systems, or employee communication tools preferred.
• Success Measures
• Accuracy and timeliness of communications. • Effective support of weekly field communication processes. • Strong cross-functional collaboration and responsiveness. • Consistent maintenance of communication tools, trackers, reporting, and supply inventories. • Timely fulfillment of supply and resource requests. • Positive feedback from the field and Home Office partners. • Field communication delivery accuracy and timeliness • WorkJam engagement/adoption rates • Communication open/read rates • Partner satisfaction scores • On-time completion of communication requests • Inventory accuracy and fulfillment rates