About this role
Role : Sales and Service Advisor Location : Dubai
Role Purpose:
• To source & facilitate home finance applications for the entire onboarding journey of the customer • To ensure that individual targets are met month on month • To identify business development opportunities to increase sales • Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction. • To be able to service customer requests through out the journey of securing home finance and provide required support for the customers • Responsible to close customer complaints and ensure the customer is satisfied with the service provided • Ensure TAT is adhered to where possible exceed customer expectations • To ensure the daily submissions are complete in both documentation and credit requirements • Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirements • To ensure appropriate KYC & ID&V has been completed for the customers in line with stipulated guidelines. • To ensure all correct and accurate information has been communicated to the customers. There should not be any instances of mis-sell, or incorrect information given to clients.
Key Accountabilities of the role
• To ensure monthly disbursement targets are met. • To ensure complete and correct applicants are submitted for a smooth and successful process. • To ensure new avenues are opened such as to source new business and meet monthly targets • Ensure Customer queries are resolved within agreed TAT • Positive Customer feedback
Specialist Skills / Technical Knowledge Required for this role:
Sales & Customer Service Experience
Real Estate Market Knowledge and working experience
Home Finance Banking experience preferred
Good Problem-solving skills
Excellent Communication skills