About this role
Role: Universal Banker Location: Dubai Role Purpose:
• This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch. • This role is a combination between Helpdesk & CRO under Branch development concept. • This position is for UAE Nationals only. Key accountabilities of the role:
• Provide prompt and efficient service to all walk-in customers • Respond to Customer inquiries, concerns and resolve issues effectively & efficiently • Proactively identify customer needs and proactively offer relevant Products and Services as below Finance:
• Liability Onboarding • Covered Card Services:
• Debit Card Inquires • Accounts General Inquiries • Sending SMS to customers • Police Letter – Returned Cheques • Dispute Services • Standing order Setup/Cancellation/Amendment • Funds Transfer/ Telex Transfer • Installment Postponement • Certificate Issuance • E-Statement Issuance • Returned Cheque Services (Receive, Deliver, and send to CCU) • Debit Card & CHQ Book Services (Receive, Deliver, and Destruct) • Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately • Perform any other responsibilities entrusted by Branch management from time to time. Specialist skills / technical knowledge required for this role:
• Knowledge of ADIB’s Retail & Institutional Banking products & services • Knowledge of ADIB’s Operational Policies & Procedures • Knowledge of UAE banking practices, regulations & risks • Thorough Knowledge of all the Regulations issued by Central Bank of UAE • Fair knowledge of service standards • Knowledge of Cross Sales • Computer skills This position is for UAE Nationals only.