About this role
Job summary
We are recruiting for an Oncology Team Leader who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
We are looking for an enthusiastic individual who will provide timely, efficient, and effective operational management support to the Service, ensuring that the Oncology administration services and operations are responsive, innovative and provided to the highest possible standard.
Working under the direction of the Assistant Service Manager for Cancer Performance, the individual will take managerial responsibility for the operation and delivery of all patients related administrative, clerical and secretarial functions, overseeing Mount Vernon Cancer Centre Secretarial team - consistent of: Medical Secretaries & Support Secretaries.
In addition, you will receive a High-Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,870 and a maximum payment of £6,137 per annum pro rata.
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
To provide effective leadership and performance management of administration staff within the Directorate, eg. medical secretaries and contact centre staff.
To support the Service Managers in the management of all aspects of cancer services and performance management. They will be directly responsible for the management and co-ordination of secretarial and clerical staff within a defined area.
To work unsupervised and act independently to manage own workload, referring to the appropriate Service Manager when necessary.
Responsible for the delivery of agreed targets and standards
Develop and maintain effective working relationships with clinicians in the Trust.
About us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications/ Training Essential
Educated to degree level equivalent or relevant related experience
Desirable
Relevant NHS experience Evidence of continuous professional development
Previous Experience Essential
Staff management including management of sickness absence & performance Application of Patient Access Experience of managing complaints Experience of developing processes and procedures
Desirable
Evidence of self-development and development of staff
Skills Essential
Practical and creative approach to problem solving Ability to resolve conflicts Excellent communication skills & the ability to engage a range of professionals & support departments Presentation skills Highly analytical and numerate with ability to present a logical argument using data and information Ability to work independently as well as part of a team Experience of leading and managing a team Ability to prioritise & meet deadlines and manage conflicting workload Flexible approach & positive attitude & commitment to the Trust
Knowledge Essential
Evidence of commitment to ongoing development Numerical and analytical skills In absence of formal management qualification, proven management experience
Desirable
Knowledge of medical terminology Knowledge of computerised Patient Information Systems (eg Lorenzo, PIMS) and office IT solutions (Eg Word, Access, PowerPoint) Performance and change management Knowledge and experience of the clinical audit process and risk assessment
Other Requirements Essential
Role Model Our Trust Values
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East and North Hertfordshire Teaching NHS Trust
Address Mount Vernon Cancer Centre
Rickmansworth Road
Northwood
HA6 2RN
United Kingdom
Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)