About this role
Job summary
INTERVIEW DATE - THURS 30th JULY
Join our team as General Administrator supporting our LTC and QOF team and play a vital role in supporting patient safety and high-quality care. This is a fast-paced and rewarding position where you'll coordinate recall processes, manage patient communications, and work closely with clinical teams to ensure patients receive timely follow-up care.
Main duties of the job
Work with our Digital Transformation Lead and Senior Administrators to maintain the practice recall system for all long-term condition reviews (e.g., diabetes, COPD, asthma, hypertension, mental health). Contact patients by phone, text, self-book links to arrange appointments, using self-book links etc Be competent with bulk messaging using Accurx Ensure that patients receive timely invitations and follow-up reminders/letters. Work closely with clinical staff to support accurate coding and data quality. Manage Subject Access Requests and insurance reports Manage GP links and patient deductions Any other general admin duties
About us
We are a large, inner city PMS practice, with a team of 22 GPs, GP Trainee's, 2 practice nurses, PA's, HCA's, and 3 pharmacists.
We are a dynamic, friendly, well-organised practice team serving a vibrant and culturally diverse patient population in Camden.
Job description Job responsibilities
Job Summary
We are looking for an organised and proactive General Administrator to join our busy practice team. Supporting our Long-Term Conditions (LTC) and QOF team, you will play a key role in ensuring patients are recalled for reviews, appointments are coordinated efficiently, and administrative processes support the delivery of safe, high-quality patient care.
Key Responsibilities
Support the practice recall system for long-term condition reviews, including diabetes, COPD, asthma, hypertension and mental health.
Contact patients by telephone, SMS and self-booking links to arrange appointments and encourage attendance.
Use Accurx to send bulk patient communications and manage recall campaigns.
Ensure patients receive timely invitations, reminders and follow-up correspondence.
Work closely with clinicians and senior administrators to support accurate clinical coding and data quality.
Process Subject Access Requests (SARs) and insurance report administration.
Manage GP Links registrations and patient deductions.
Provide general administrative support to the wider practice team as required.
Skills & Experience
Excellent organisational and administrative skills.
Strong communication and customer service skills.
Good IT skills, with the ability to learn new clinical systems.
Ability to work accurately in a busy environment and prioritise competing workloads.
Previous NHS or GP practice experience is desirable but not essential.
Person Specification
Qualifications Essential
General Admin Experience in GP Practice
Desirable
LTC/QOF Recall Experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Brondesbury Medical Centre
Address 279 Kilburn High Road
London
NW6 7JQ
United Kingdom
Employer's website https://www.brondesburymedicalcentre.co.uk/ (Opens in a new tab)