About this role
Job summary
Step into a dynamic and rewarding role within our Imaging Department, where you'll play a vital part in delivering an efficient and patient-focused service. As an Imaging Administrator, you will be at the heart of the department, supporting both administrative and reception functions to ensure a smooth patient journey.
Your role will involve managing and monitoring waiting lists, booking imaging appointments using hospital systems, and responding to telephone enquiries with professionalism and care. You will also welcome patients at the main reception desk, ensuring they are checked in promptly and supported throughout their visit. Working closely with clinical teams, you will help prioritise urgent cases and ensure patients are seen within appropriate timeframes.
This is a fast-paced and varied position, ideal for someone who thrives in a busy environment. The successful candidate will be highly organised, adaptable, and able to multitask effectively while maintaining attention to detail. If you are motivated, resilient, and passionate about providing excellent administrative support within a healthcare setting, we would love to hear from you.
Main duties of the job
To schedule appointments and proactively oversee the length of wait for all patients, use appointment sessions to a maximum to ensure no waiting list breaches occur and highlight any potential problems with possible solutions to manager.
To liaise with wards, medical secretaries, outpatients, midwives and GP surgeries regarding patients and their appointments and deal with telephone queries from these sources. To be able to deal efficiently and in a timely fashion, with queries regarding patient appointments, procedures and results; investigating any delays. To be able to concentrate in a multi-task environment to deal with frequent, unpredictable interruptions of a complex nature.
To schedule appointments on RIS (Radiology computer system) taking into account the patient's medical condition for example, diabetes, and forthcoming clinic appointments. Arrange associated details such as admission of patient for imaging procedures, book transport and translators. To provide and check straightforward clinical information to patients where necessary.
To deal sensitively and discreetly with patients' queries both by telephone and when they attend the Department. Knowledge of various imaging modalities, to advise if patients need to change, offering assistance if required. To use flexible communication skills to overcome barriers to understanding as necessary. Refer to relevant professional staff if needed.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Job description Job responsibilities
Whilst this position is very demanding, main duties will be administrative duties with additional reception duties. Following waiting lists and cross covering, answering the phones, making appointments for Imaging Department using the department and hospital computer systems, checking patients in at the main reception desk for imaging department, liaising with professional staff to ensure that urgent patients are dealt with in acceptable time scales. This position requires the successful candidate to be able to multitask and work under pressure at times. To be able to Cross cover modalities and cover reception, and occasionally deal with patients when upset, distressed, or unwell. This may entail dealing with aggressive patients and their relatives.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent
Desirable
Computer literate Good level of further education qualifications
Experience Essential
Previous office skills in administrative roles and reception work To be able to learn on the job and follow instructions retaining important information required to do this role successfully
Desirable
Previous experience of working with patients in a health care setting
Communication Skills Essential
Excellent communication skills both oral and written Ability to liaise with medical staff and patients either on the telephone or face to face.
Knowledge Essential
Understanding the need of confidentially at all times. Able to work to deadlines on own initiative Knowledge of Microsoft office package.
Desirable
NHS Knowledge
Skills Essential
To be able to work within a team, communicating and sharing workloads To be able to prioritise workloads and be organised at all times. To be able to multitask is key to this role. Be able to work under pressure IT skills and the ability to learn new computer systems
Personal Skills Essential
Calm & efficient under pressure Able to prioritise tasks. Evidence of tact and diplomacy. Self-motivated Adaptable/Confident. To be able to take your own initiative.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Bedfordshire Hospitals NHS Foundation Trust
Address Luton and Dunstable Hospital
Lewsey Road
Luton
LU4 0DZ
United Kingdom
Employer's website https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)