About this role
Job summary
We are looking for an organised, passionate, and committed Assistant Practice Managerfor 25 hours per week to join our friendly and dedicated team. This is an exciting opportunity for an enthusiastic individual who is motivated to make a positive impact within a busy and patient-focused practice.
Main duties of the job
The successful candidate will play a key role in supporting the day-to-day management of the practice, working closely with the Practice Manager to ensure efficient operations, excellent patient care, and a positive working environment for staff. We are seeking someone with strong organisational and communication skills, a proactive approach to problem-solving, and a genuine commitment to continuous improvement.
If you are a team player who thrives in a fast-paced environment, takes pride in delivering high standards, and is passionate about supporting both patients and colleagues, we would love to hear from you.
About us
Stroud Practice is an established forward thinking training practice with 9500 patients committed to offering a welcoming and efficient service to our practice population.
Our team consists of 1 GP partner, 5 GP's, 3 practice nurses, 3 HCA's all supported by a hardworking, efficient and friendly administrative team.
Every employee is valued and supported as each individual has an important role to play in the responsive and efficient service offered to our patient population.
Job description Job responsibilities
Operational ManagementSupport the Practice Manager in the day-to-day running of the practice. Assist with developing and implementing practice policies, procedures, and systems. Ensure efficient administrative processes are maintained across the practice. Identify opportunities for service improvement and operational efficiency. Assist in managing premises and facilities issues, liaising with external contractors where required.
Staff Management and SupportSupport the recruitment, induction, training, and development of staff. Assist with rota planning and workforce management. Provide day-to-day guidance and support to administrative and reception teams. Promote effective communication and teamwork across all staff groups. Support performance management processes as required.
Patient ServicesEnsure high standards of patient care and customer service are maintained. Manage and investigate patient feedback, concerns, and complaints in accordance with practice procedures. Support initiatives to improve patient experience and access to services. Promote a welcoming, professional, and patient-focused environment.
Governance and ComplianceAssist in ensuring compliance with CQC standards, NHS contractual requirements, and relevant legislation. Support information governance, data protection, and confidentiality requirements. Maintain accurate records, audits, and compliance documentation. Assist in the implementation of risk management and health and safety procedures.
Finance and ResourcesSupport the Practice Manager with budget monitoring and resource management. Assist with procurement and stock control. Contribute to the achievement of Quality and Outcomes Framework (QOF) and enhanced service targets. Monitor administrative processes to ensure value for money and efficiency
Information TechnologySupport the effective use of clinical and administrative IT systems. Assist staff with the implementation of new systems and processes. Ensure accurate data collection and reporting where required.
Person Specification
Qualifications Essential
Educated to GCSE level (or equivalent), including English and Mathematics. NVQ Level 3 or equivalent qualification in Business Administration, Management, Healthcare Management, or a related field. Proficient in Microsoft Office applications.
Experience Essential
Experience in a healthcare, primary care, or similar administrative environment. Experience supervising or supporting teams.
Other Requirements Essential
Flexibility to support the needs of the practice and provide additional cover when required. Willingness to undertake training and continuous professional development. Commitment to maintaining confidentiality and professional standards at all times.
Personal Attributes Essential
We are looking for someone who is: Extremely organised and thorough in their approach. Committed to supporting colleagues and the wider practice team. Proactive with excellent problem-solving skills and the ability to manage multiple priorities and meet deadlines. Ability to work independently and collaboratively. Flexible, reliable and adaptable approach to work
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Stroud Practice
Address Bentley Health Centre
Churchill Road
Walsall
West Midlands
WS2 0BA
United Kingdom
Employer's website https://www.stroudpractice.nhs.uk/ (Opens in a new tab)