About this role
Job summary
We are looking for an enthusiastic and accomplished receptionist to work as part of our admin team.
We are looking for a part time experienced receptionist between 10 and 20 hours per week
Main duties of the job
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
About us
The practice has 12200 patients in a partial deprived area.
Our team consists of:
5 GP Partners, 5 Salaried GPs, 3 Practice Nurses, 1 Nursing Associate, 3 Health Care Assistants, 14 admin members (split into admin and receptionists), 2 Pharmacists and our PCN colleagues (pharmacists, counsellors, mental health practitioners, paramedics, social prescribers).
We enjoy the work but it is busy and can be demanding so there is plenty of support from the team. A good supply of refreshments help and the partners do provide food regularly for the team on Fridays to say thank you and there is always a supply of chocolate biscuits, hot and cold drinks.
We aim to deliver the best possible service whilst maintaining the healthiest wellbeing balance as possible.
Job description Job responsibilities
Main Duties and ResponsibilitiesReception DutiesGreet patients and visitors in a friendly and professional manner.Answer incoming telephone calls and deal with enquiries appropriately.Book, amend, and cancel patient appointments.Check patients in for appointments and direct them as required.Manage patient requests and relay messages to clinical staff when appropriate.Administrative DutiesMaintain accurate patient records in line with practice procedures.Process registration forms and update patient demographic information.Handle incoming and outgoing correspondence, including emails and letters.Scan, file, and retrieve documents using the clinical computer system.Support the administration of referrals, prescriptions, and test results as directed.Patient ServiceProvide information and assistance to patients while maintaining confidentiality.Deal with patient enquiries sensitively and professionally.Promote a positive patient experience and respond appropriately to concerns.Information Governance and ConfidentialityMaintain strict confidentiality regarding patient information.Comply with GDPR, NHS regulations, and practice policies.Ensure patient records are handled securely and accurately.General ResponsibilitiesWork as part of the wider practice team.Follow practice policies, procedures, and health and safety requirements.Attend training and staff meetings as required.Undertake other reasonable duties appropriate to the role.
Person Specification
Qualifications Essential
Good standard of education with excellent literacy and numeracy skills
Experience Essential
Experience working in a GP practice
Desirable
Knoweldge of Emis Web
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wrekenton Medical Group
Address Wrekenton Medical Group,
Wrekenton Health Centre,
GATESHEAD
Tyne and Wear
NE9 7AD
United Kingdom
Employer's website https://www.wrekentonmedicalgroup.nhs.uk/ (Opens in a new tab)