About this role
Position Title: Intake Specialist Category: Classified; FLSA Applies Compensation: Hourly, insurance coverage, and fringe benefits as per the current Mahoning Valley Regional Council of Government (MVRCOG) Board Policy. Education/Degree: High school diploma or equivalent. Reports to: Intake Coordinator Supervises: None Qualifications: The following qualifications and guidelines:
• Processes calls to engage families in the Help Me Grow system of services to determine eligibility. • Responsible for answering agency and departmental phone lines maintaining a consistent positive, helpful attitude. • Provides appropriate information to callers and refers callers to resources as needed. • Obtains and documents new referrals, performs data entry and data verification by extracting information from multiple databases and/or forms per protocol ,assigns designated referrals per protocol, and assists with managing correspondence with families and referral sources. • Maintains accurate, complete and correct documentation/records. • Checks voicemail, fax and email for new referrals and assigns per protocol. • Troubleshoots issues related to data entry and contacts Ohio Department of Health, the Ohio Department of Developmental Disabilities, staff and/or partners to resolve issues, inconsistencies and/or missing data. • Any other duties assigned by the Superintendent. REQUIRED ETHICAL AND PROFESSIONAL ATTRIBUTES AND BEHAVIORS:
• Regular and prompt in attendance. • Seeks opportunities to improve skills and grow professionally. • Prepares an annual professional development plan that links professional growth with ESCEO and other assigned goals. • Attends and actively participates in all required/assigned training sessions, meetings and other responsibilities. • Provides quality service to both internal and external colleagues and customers. • Seeks opportunities to participate as a productive member of ESCEO, school district , and other committees and teams • Generates internal and external support for ESCEO services. • Represents the ESCEO and its service schools with professionalism at all times. • Demonstrates at all times integrity and ethical behavior. • Responds quickly to directions for improvement from supervisors • Maintains confidentiality in all job related discussions and communications. • OTHER EXPECTATIONS AND DEMONSTRATED SKILLS AND ABILITIES:
• Reads, analyzes and interprets data and reports. • Writes reports, correspondence and other appropriate communication. • Presents information and responds to questions effectively and efficiently. • Prioritizes task, requirements and expectations in order to perform to a standard of excellence in service. WORKING CONDITIONS: Exposure to the following situations may range from remote to frequent based on circumstances and factors that may not be predictable.
• Duties may require bending, crouching, kneeling, reaching, and standing. • Duties may require lifting, carrying, and moving work-related supplies/equipment, up to 50 pounds. • Duties may require operating and/or riding in a vehicle. • Duties may require traveling to meetings and work assignments. • Duties may require working in proximity to moving mechanical parts. • Duties may require using a computer keyboard and monitor. • Duties may require wearing protective clothing and using safety equipment. • Duties may require working extended hours. • Potential for exposure to adverse weather conditions and temperature extremes. • Potential for exposure to air-borne particulates, chemical irritants, combustible materials, electrical hazards, equipment vibrations, noises, and odors. • Potential for exposure to blood-borne pathogens and communicable diseases. • Potential for interaction with aggressive, disruptive, and/or unruly individuals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.