About this role
Position: Technology Resource Specialist III (Lead Technician) Department / Location: Technology - C.M. Eppes Annex Reports To: Chief Technology Officer / Assistant Director of Technology Terms of Employment: 12 Month / 40 hours per week Position Summary The Technology Resource Specialist III serves as the district's senior technical support lead, providing advanced troubleshooting, leadership, and operational oversight of end-user technology services. This role supervises and coordinates the work of Technology Resource Specialists I and II while supporting district initiatives in device lifecycle management, cloud-based systems, cybersecurity, and network-connected environments. The position plays a critical role in ensuring reliable, secure, and equitable access to instructional and operational technology across all schools and departments. Minimum Qualifications Knowledge, Skills, and Abilities
• Advanced knowledge of: • End-user devices (Chromebooks, Windows 11 devices, macOS devices, printers) • Cloud-based platforms such as Google Workspace or Microsoft 365 • Device management systems such as JAMF or Mosyle • Identity and access management systems • Windows 11 image creation (MDT, FOG, PDQ SmartDeploy)
• Strong understanding of: • K12 classroom technology ecosystems (interactive displays, AV systems, student devices) • Networking fundamentals (LAN/WAN, wireless, VLANs, basic switching concepts) • Cybersecurity best practices (phishing awareness, endpoint protection, data privacy)
• Demonstrated leadership and team coordination skills • Ability to analyze, prioritize, and resolve complex technical issues • Strong project management and organizational skills • Ability to develop procedures, documentation, and standard operating practices • Strong communication skills with both technical and non-technical audiences • Ability to use data (ticketing systems, asset systems) to improve service delivery Education, Training, and Experience
• Associate's or Bachelor's degree in Information Technology or related field (or equivalent experience) • Minimum of 5 years experience in technical support, device management, or IT operations • Minimum of 2 years experience in a lead or supervisory role • Experience in a K12 or educational environment preferred Certifications and License Requirements
• Valid driver's license with acceptable driving record • Ability to travel between school sites • Preferred (not required): • CompTIA A+, Network+, or Security+ • Google Workspace Administrator Certification • Microsoft or Apple certification (MDM or endpoint management)
Illustrative Examples of Duties Leadership & Operations
• Coordinate and prioritize work assignments for Technology Resource Specialists I and II • Provide mentoring, training, and performance feedback to support staff, including MATAs • Develop and maintain standard operating procedures for technical support services • Monitor and improve help desk workflows, response times, and service quality Technical Support & Systems Management
• Serve as escalation point for complex hardware, software, and network-related issues • Oversee device deployment, repair, replacement, and lifecycle planning • Manage and support device inventory and asset tracking systems • Ensure proper configuration and management of devices through MDM platforms Infrastructure, Network Security, and Compliance
• Collaborate with network engineers and system administrators on: • Network upgrades and troubleshooting • System rollouts and integrations • Security initiatives and incident response
• Assist in planning and implementing district-wide technology initiatives • Support district cybersecurity practices, including endpoint protection and user awareness • Assist with incident response, device security, and data protection practices • Ensure compliance with district policies and state/federal data privacy requirements Customer Support & Communication
• Maintain strong relationships with school and district staff • Communicate effectively regarding outages, updates, and support expectations • Provide guidance and training to staff on technology use and best practices Additional Responsibilities
• Participate in after-hours or emergency support as needed • Assist with technology planning and budgeting input • Stay current with emerging technologies and K12 IT trends