About this role
Job Description Job Title: District Computer Technician Reports To: Business & Operation Officer School/Program: Odyssey Academy Primary Work Site: Campus as Assigned Calendar Days: 210 Pay Scale/Status: Paraprofessional Pay Scale (PCT7)/Non-Exempt Summary: Provide technical support to campus and administrative staff. Primary duty is desktop hardware and software support, installation of school approved applications, occasional network and server troubleshooting required. Responsibilities and Duties:
• Immediate response to campus service requests
• Repair of school technology equipment as required
• Communicate resolution of problems to end users in a timely manner
• Assist in the training and support of end users
• Installation and testing of school approved software
• Protection and removal of computer viruses
• Manage user accounts and maintain security levels as defined by district procedures
• Contact product support through appropriate means to resolve technical problems related to specific software/hardware applications.
• Other duties as assigned
Supervisory Responsibilities:
• No supervisory responsibilities.
Qualifications: Education/Certification:
• High School Diploma or equivalent
• Associate's Degree or trade school preferred
• Technical certifications for Microsoft and Cisco given extra consideration
Knowledge/Skills/Abilities:
• Demonstrated competency in computer hardware and software applications
• Strong knowledge of Microsoft Operating Systems and Productivity Software
• Knowledge of basic networking and wireless
• Strong problem solving abilities
• Strong customer service skills
Experience:
• Experience in a technical/customer support role preferred
• Three to five years desktop hardware and application support preferred