About this role
The IT Service Desk Technician is a member of the DRSS IT team, responsible for providing timely and effective technical support to students and staff. This role supports the daily use of school technologies including computers, audiovisual equipment, network connectivity, and a variety of software applications used in a K-12 educational environment.
The analyst will document all support interactions thoroughly using the service management system— clearly detailing the issue, troubleshooting steps, communications, asset details, and resolution. The ideal candidate is a proactive problem-solver who follows established protocols, contributes to process improvements, and is passionate about learning and supporting others. See attachment for additional details. Please email [email protected] if you have any questions.