About this role
This is a structured 6-month training role designed to give a participant hands-on training and valuable experience within a busy property lettings and management office. The placement will focus on office administration support, tenant support, and customer service within the residential property sector. The successful participant will gain practical experience working within a professional office environment while learning how a busy office operates on a day-to-day basis. Full training will be provided in all aspects of the role. A mentor will guide and support the participant throughout the placement. Skills the Participant Will Gain • Professional customer service skills • Telephone and email communication • Residential lettings administration • RTB and tenancy administration awareness • Microsoft Office proficiency • Database and records management • Property management software experience • GDPR compliance and data protection awareness • Scheduling and office coordination skills • General office administration and business support experience. This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP. Formal / Accredited Training (20 Hours): Customer Service Skills for Property Management GDPR & Data Protection Awareness Health & Safety in the Office Environment Effective Business Communication & Telephone Skills Informal / On-the-Job Training (40 Hours): Introduction to Residential Lettings & Property Management Tenant Enquiry Handling and Customer Service Procedures Acquaint Property Management Software Training Microsoft Office (Word, Excel, Outlook) Document Management and Electronic Filing Systems RTB Procedures and Residential Tenancies Administration Scheduling Viewings, Inspections and Contractor Appointments Office Administration, Telephone Systems and Reception Duties