About this role
Previous experience in a hotel or large food & beverage operation Excellent communication skills (verbal, listening, writing) Good time management and organisational skills Capable of meeting strict deadlines, and following set schedules Balanced Scorecard Results: Supports and conducts activities to drive financial results, guest satisfaction, human capital index and market share. Operations: Assists in managing the daily operational duties of the Food and Beverage departments. Ensures compliance with Marriott Operating Standards to maintain brand integrity. Acts as a managerial presence in all food &beverage areas. Guest Satisfaction: Strives to meet or exceed customer expectations. Lead F&B associates to deliver first class guest service at all times. Human Resources: Assists in maintaining the Marriott culture. Financial Management: Assists as needed in managing the Food and Beverage function operating budget and capital expenditure budget to achieve or exceed budget expectations. Communication of associate sales incentives and promotions. Acts as a F&B Manager on Duty, leading F&B Supervisors and Associates Supervises daily operation of all assigned outlets, including providing floor coverage during meal periods Completes the F&B Duty Managers daily checks and tasks as assigned Opens and closes shifts in accordance with the duty manager’s checklist Trains, maintains, and enforces all Shelbourne/Marriott service standards using use records, menus, and appropriate reference materials Ensures that all F&B areas are fully supported and able to handle the volume of business, by checking frequently and assisting as necessary Conducts taste panels and menu classes on a daily basis for restaurant and room service Manages an effective repair and maintenance program through the use of work orders, inspections, etc. Effectively completes Food Production Management Training tasks within time guidelines Ensures that all workstations at the beginning and end of each shift are adequately set up or broken down for all meal periods Constantly spot checks food and quality service during all meal periods to ensure that foods served meet portion control and quality standards Assists in monitoring, receiving and proper storage of food and supplies Completes reports as necessary Complies with all current Marriott standard and local operating policies and procedures Obtains feedback on product quality and service levels; effectively responds to and handles guest problems and complaints. Assists in interviewing, hiring and scheduling restaurant staff Assists in the financial management of food and beverage function. (Driving Sales, Maximizing Profit, Payroll Management) Ensures associate compliance with all financial policies and procedures (Beverage Controls, Cash Handling) Executes revenue and checks control procedures properly on own shift Skills: Organisation Communication Delegation