About this role
Applicants should supply suitable character references and be prepared to complete a Garda vetting application form. As a Coffee Shop Assistant on the WPEP, with training you will support the day-to-day operations of the café. You will gain experience in customer service, food and beverage preparation, and maintaining a clean and welcoming environment. You will learn how to: - Greet and serve customers in a friendly and professional manner - Take customer orders and handle basic transactions - Prepare and serve hot and cold beverages (e.g., tea, coffee) - Assist with food preparation and display - Maintain cleanliness of work areas, seating areas, and equipment - Restock supplies and monitor stock levels - Follow food safety, hygiene, and health & safety guidelines Learning & Development Opportunities - Barista training and beverage preparation skills - Customer service and communication skills development - Experience working in a fast-paced hospitality environment - Understanding of food safety and hygiene standards - Teamwork, time management, and workplace readiness skills - Ongoing support, mentoring, and feedback You will be assigned a supervisor who will: - Provide training and daily guidance - Support your learning and development - Monitor progress and provide regular feedback - Ensure a positive and structured placement experience What You Will Gain: - Hands-on experience in a real café environment - Practical barista and customer service skills - Increased confidence in the workplace. This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP. Formal Training: Hygiene & Food Safety Service Training Drink Build & Recipe Standards Brand & Service Philosophy Espresso Machine Training Informal Training: Customer Service Coffee Knowledge Basics Milk Steaming & Texturing Bar Flow & Station Organization POS & Cash Handling Equipment Maintenance