About this role
Acting as the key client manager and principal day-to-day contact for assigned technical service contracts. Building trusted, professional relationships with client stakeholders, site teams, operators, engineers and senior ecision makers. Ensuring technical consultancy and service contracts are delivered in line with agreed scope, programme, budget, quality standards and client expectations. Leading contract review meetings, progress meetings and performance discussions with clients. Understanding each client site, its treatment assets, operational risks, compliance drivers, business priorities and future investment needs. Maintaining clear communication with clients on progress, issues, risks, actions, recommendations and commercial matters. Ensuring actions arising from site visits, technical reviews and client meetings are captured, tracked and closed out. Technical Consultancy and Service Coordination Coordinating technical inputs from process engineers, project engineers, laboratory specialists, operations teams and external suppliers. Supporting site audits, plant reviews, optimisation studies, technical investigations, root cause analysis and performance improvement projects. Reviewing operational data, laboratory results, compliance information, SCADA trends and plant performance records to support evidence-based recommendations. Ensuring technical reports, proposals, action plans and client deliverables are clear, robust, practical and commercially aligned. Providing technical challenge and direction to ensure recommendations are realistic, proportionate and suitable for operational sites. Supporting technical escalation where treatment performance, compliance, safety, reliability or operational resilience risks arise. Maintaining a strong understanding of biological, chemical and physical treatment processes relevant to industrial effluent and wastewater treatment. Commercial Management and Growth Identifying cross-selling and growth opportunities across client sites for O&M services, design and build projects, process optimisation, chemical optimisation, commissioning, monitoring, laboratory testing and technical consultancy. Working closely with the O&M, design and build, commercial and technical teams to develop opportunities into clear scopes, proposals and deliverable projects. Preparing and contributing to technical and commercial proposals, scopes of work, fee estimates, contract variations and renewal discussions. Monitoring contract profitability, resource allocation, variation opportunities and commercial risks. Supporting client retention, contract renewal and account development planning. Ensuring opportunities are progressed in a professional and consultative manner, focused on client value rather than transactional selling. Providing market, client and site intelligence to support business planning and service development. Operational Interface and Delivery Assurance