About this role
Job summary
Closing Date: 31.07.26 (this may change dependent on response).
Shortlisting to take place in the week following closing date: commencing 03.08.26
Interview expected to take place in the week: commencing 10.08.26
Due to current Home Office Guidelines, Bradford Teaching Hospitals NHS Foundation Trust is unable to provide sponsorship for this role.
Previous unsuccessful applicants need not apply.
The Patient Booking Service is a Trust wide centralised admin team handling referrals, outpatient appointment booking, telephone and reception services. We have some exciting opportunities arising within our administrative teams for anyone enjoying contact via the telephone with patients, their relatives and carers, GP's and other service providers we work with closely.
Main duties of the job
The job holder will provide administrative and telephone support across the service. This includes dealing with telephone queries, reception duties, post, printing referrals and appointment letters, arranging transport and interpreters, booking, cancelling or rescheduling appointments and updating patient information on the Trust's Electronic Patient Record system.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
We value people We are one team We care We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description Job responsibilities
You will be customer service-focused and worked with or provided services to the general public with extensive experience of doing so via the telephone and face to face. You will have the ability to demonstrate excellent telephone communication and customer service skills, working knowledge of computers, data input and word processing ideally within an NHS / Healthcare environment and dealing with patients.
You must be flexible and be prepared to cover other admin and Reception services at BRI / SLH / outreach facilities if needed.
Person Specification
Qualifications Essential
Educated to GCSE standard (or equivalent)* Level 2 qualification in Business Admin or equivalent
Skills Essential
Excellent interpersonal skills, able to build rapport and show empathy with patients, visitors and colleagues Good written and verbal communication skills Ability to work on own initiative whilst under pressure, including working to tight deadlines and prioritising work effectively. Ability to communicate what this would entail Attention to detail Keyboard and computer skills including Microsoft Office packages
Experience Essential
Previous experience in a customer or patient facing role Previous clerical experience in an administrative setting including the filing of records in numerical/alphabetical order Experience of working face to face and/or telephone contact with the general public
Desirable
Previous NHS experience
Knowledge Essential
Understanding of Information Governance and Confidentiality Knowledge of Patient Administration System (or equivalent system) A thorough knowledge of the 18-week Referral to Treatment and Patient Access Policies
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bradford Teaching Hospitals NHS Foundation Trust
Address St Lukes Hospital
Little Horton Lane
Bradford
BD5 0NA
United Kingdom
Employer's website https://www.bradfordhospitals.nhs.uk (Opens in a new tab)