About this role
Job summary
We are looking for a professional, organised, and customer-focused Administrator/Receptionist to support our Physiotherapy department. In this role, you'll be the first point of contact for patients, visitors, and colleagues, providing exceptional reception and administrative support to ensure the smooth day-to-day running of the department.
Main duties of the job
Deliver a professional, friendly, and efficient reception and administrative service for the Physiotherapy department.
Provide excellent customer service to patients, visitors, consultants, and colleagues, ensuring a positive experience.
Manage telephone, email, and voicemail enquiries promptly, accurately, and confidentially.
Process referrals from internal and external sources and coordinate onward referrals where required.
Maintain accurate patient records using the hospital's Patient Information System.
Ensure patient information is handled securely and in line with confidentiality and information governance standards.
Provide administrative support to ensure the smooth day-to-day running of the department.
Participate in training and maintain a proactive, professional approach to all aspects of the role.
Work flexibly to support departmental cover and changing service needs.
About us
At St Josephs Hospital, were more than a healthcare provider, were a community of dedicated people working together to make a real difference in the lives of others. Whether youre delivering care on the front line, supporting services behind the scenes, or leading innovation, every role contributes to our shared purpose.
Our values guide everything we do, how we care for patients, support our colleagues, and shape the future of our organisation.
Together, were shaping a future where everyone can thrive, our patients, our staff, and our community.
Job description Job responsibilities
As an Administrator/Receptionist for the Physiotherapy department, you will:
Provide a first class and effective service to patients, visitors, consultants, team colleagues and all internaldepartments.Provide professional administration cover to enable the smooth running of the department or clinic.Deal with inbound telephone and email enquiries and process as necessary, ensuring messages are passed correctly and confidentially. Ensure that any voicemail messages are dealt with, and calls returned on the same working day.Deal with referrals from external and internal referrers, both hard and soft copy, and via referrers portals.Process referrals to other areas of the hospital where required.Work confidently with the Hospitals Patient Information System.Always maintain confidentiality of patient information and adhere strictly to all information governancerequirements.Participate in training activities as required.Maintain the highest level of professionalism and courtesy patients and visitors and always meet and greet everyone with a positive and professional attitude.Demonstrate the highest level of customer service, ensuring an excellent patient experience and resolving any issues swiftly, suitably and knowledgably.Have a proactive and forward-thinking approach to your role.Be flexible with your availability, helping to ensure that suitable cover is provided to various departments.
Person Specification
Qualifications Essential
- Maths and English GCSE - Ability to work on own initiative and under pressure - Evidence of experience of working and contributing to a team - Proven ability to manage own workload and prioritise when there are competing priorities - Relevant experience of working in an Administration environment - Experience of being in a customer-facing role - Confidentiality - Strong IT skills - Excellent customer service skills and the understanding of how this benefits the business - Excellent communication skills, both verbal and written.
Desirable
- Experience of the Healthcare Industry - Proven ability to communicate with a wide range of internal and external stakeholders including patients, staff-members, visitors, suppliers & environmental health.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Joseph’s Hospital
Address Harding Avenue
Malpas
Newport
NP20 6ZE
United Kingdom
Employer's website https://www.stjosephshospital.co.uk/ (Opens in a new tab)