About this role
Job summary
We are seeking to appoint a Practice Manager to work at The Avenue Surgery in Brighton. The successful candidate will be responsible for overseeing the day-to-day operational and financial management of the practices, including:
Accountable for the operational management of the practice
Responsible for robust financial management, maximizing income, and ensuring a balanced budget position
Delivery of key targets in relation to contractual requirements, service performance, governance, quality, and workforce planning
Responsible for ensuring the workforce skill mix is in line with expected benchmarked levels, and responsible for the recruitment processes
Lead on the implementation of agreed strategic and service developments
Accountable for delivery of service quality improvement plans
CQC Registered Manager
You will ideally already have experience of managing primary care services, with significant experience of monitoring, analysing and assessing clinical operational performance, managing complex budgets, and working within a highly dynamic and complex environment.
We are looking for a highly motivated, dynamic and innovative leader to work closely with the practice staff (clinicians, managers, administrative staff) to provide leadership and support for the delivery of high quality primary care services for our patients and their needs. The successful candidate will work closely with the Operations Director and the SPC Senior Management Team.
Main duties of the job We are looking for a Practice Manager with:
Degree in Management or significant equivalent level of knowledge acquired through experience
Experience in Business planning
Ability to handle financial systems for the practice, including payroll
Experience of managing primary care services
Significant experience of monitoring, analysing and assessing clinical operational performance
Ability to monitor and maintain standards of care across a range of services
Experience of managing patient expectations, influencing commissioning decisions and developing business cases
Experience of working in partnership with other agencies, service users, carers, the public, regulators, local scrutiny bodies etc
Experience of managing risk within a complex operating environment including, risk assessment, risk mitigation and risk management
Assertive and confident to challenge poor conduct and behaviours
Highly developed IT and analytical skills particularly in Excel and preferably building complex reports using Business Objects or other similar business intelligence reporting package
Excellent communication skills and proven experience of managing successful relationships with peers and clients
UK based (necessity)
About us
Sussex Primary Care runs a number of GP Practices across Sussex providing excellent primary care in the heart of the community. We are a learning organisation that listens to our team of staff, patients and partners to guide our future. At the heart of our vision are our patients and their needs.
You will benefit from:
A supportive working environment
Flexible Hours to fit around your work / life commitments
Induction and training programme
Annual Leave and sick pay
Full NHS pension
Free on-site parking
Employee Assistance programme
A supportive, approachable management team
Being part of a growing company with great opportunities to develop as a result
Job description Job responsibilities
The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The Practice Manager is responsible for:
Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
Functional management of all clinical and administrative staff
Direct line management of relevant lead staff
Managing the recruitment process for the practice
Managing contracts for services delivered to/for the Practice
Leading change and continuous improvement initiatives
Coordinate with staff ensuring they review new policies within the practice policies and procedures within the over-arching Trust Polices as appropriate
Coordinating and leading the compilation of practice reports and the practice development plans
Developing, implementing and embedding an efficient business resilience plans
Managing the financial elements of the practice, including budgets (I&E), petty cash, entering data, engaging with the finance team on invoicing and any financial queries, attend monthly finance meetings etc. in conjunction with the Director of Operations and Finance
Ensuring the team reach QOF targets supported by the clinical team and administrative team
Coordinating the practice diary, ensuring meetings are scheduled appropriately
Liaising at external meetings as required
Marketing the practice appropriately
The producing a newsletter for the practice
Work collaboratively with the Patient Participation Group
Managing all complaints effectively following procedure
Managing all Significant Events effectively following procedure and devising solutions to reduce risk and repeated occurrences
Ensuring compliance with legislation and deal with HR issues accordingly with support from HR department
Ensuring personnel records are up to date via the HR system.
The management of the premises, including health and safety aspects such as risk assessments and mandatory training
Oversee the practice IT system.
Ensuring compliance with IT security and IG including 100% of staff completing their IG mandatory training on an annual basis
Coordinating all projects within the practice
Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
Maintaining the practice and NHS choices websites
Deputise for the Lead GP/ACP at internal and external meetings
Act as the primary point of contact for NHS(E/I), ICB, community services, suppliers and other external stakeholders
To be the registered CQC manager and maintain compliance with all legislation and meet the needs of the patients
Oversee the preparation of weekly/monthly shift planning for Practice Staff, arranging cover (including locum cover) when necessary and inline with practice budget.
To ensure all financial claims are made in an effective and efficient manner
Person Specification
Qualifications Essential
Degree level education or equivalent proven professional experience Management qualification Evidence of continuing professional and personal development
Desirable
AMSPAR Qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sussex Primary Care
Address The Chapel Street Surgery
Chapel Street
Newhaven
East Sussex
BN9 9PW
United Kingdom
Employer's website http://www.sussexprimarycare.co.uk/ (Opens in a new tab)