About this role
Job summary
An exciting opportunity has arisen to recruit a full-time a band 3 Receptionist/Administrator to support our Community Mental Health Service.
We are looking for enthusiastic candidates with an excellent level of administration, interpersonal and organisational skills. You will need to be computer literate with experience of MS Word, Excel and Outlook. You will be given full training on Rio (Electronic Patient System). The role will be supporting busy reception areas and providing administrative support to senior administrators. You will have a chance to develop your administrative skills through a programme of structured appraisals, support, and development.
Main duties of the job
As a Receptionist/Administrator you will be the first point of contact for patient calling and coming into the department. Experience of working within the NHS or in a healthcare setting in an administrative role is desirable but not essential. Excellent IT and communication skills are required along with the ability to be flexible to the changing demands of the service and the ability to work as part of a team is essential.
Please note successful applicants are expected to travel across sites as and when required by the service.
The Trust reserves the right to close this vacancy early upon receiving sufficient applications, please ensure you submit your application as soon as possible.
About us
Why choose to join the North London NHS Foundation Trust?
We believe that by working together, our Trust can achieve more for the residents of North Central London and our patients than we can by working apart.
Our Five-Year Strategy:
1. We will provide consistently high-quality care closer to home.
2. With our partners in North London and each borough we will ensure equity of outcome for all
3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
4. We will be more effective as an organisation by pioneering research, quality improvement and technology.
Why NLFT?
Transforming and creating a positive environment for our service users, staff and visitors.
We develop and retain our staff through leadership behaviours and managers programme and many more opportunities. We promote flexible working and support staff with a range of health and wellbeing initiatives. NHS Discounts, generous annual leave allowance and NHS pension scheme We have excellent internal staff network support groups.
The postholder will need to be comfortable working in an environment of complex matrix management arrangements and will at all times behave and align with our Trusts' values and cultural pillars
Job description Job responsibilities
i) To provide a full range of high-quality administrative support to the Community Mental Health team
ii) To ensure accuracy of data recorded on the Trust EPR, as well as any local information assets.
iii) Accurately type correspondence and complex reports, summaries and other documents, both clinical and general, using audio and copy typing.
iv) To implement relevant high-quality office systems and exploit the use of IT, in conjunction with the team manager and in liaison with the administration manager as appropriate.
v) To accurately maintain all relevant service user data systems in a timely manner in accordance with Trust and local standards.
vi) To manage diaries of allocated managers/professionals appropriately.
vii) To use initiative appropriately to deal with and prioritise post and telephone calls.
viii) To deal with all administrative duties to support the operation of the service line.
Person Specification
Qualifications Essential
Evidence of good general education to include GCSE or equivalent in maths and English Interest in continuing professional development
Desirable
Formal business administration qualification or equivalent experience within an administration environment
Experience Essential
Substantial experience of customer care Substantial experience in an administrative
Desirable
NHS experience
Skills Essential
Use of MS Office software to intermediate level, to include Excel, Outlook & PowerPoint Demonstrate the skills needed and desire to work as part of a team
Desirable
Experience in the use of clinical databases to enter and retrieve information
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name North London NHS Foundation Trust
Address St Ann's Hospital
St Ann's Road
London
N15 3TH
United Kingdom
Employer's website https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)