About this role
Job summary
Private care Medical day Unit /Private Outpatients/ Inpatients we are seeking an enthusiastic Scheduling officer / Administrator to help maintain the efficient scheduling of treatments in their Medical day Unit & Outpatient Department at our Sutton, Chelsea and Cavendish site. This post is vital to the smooth running of the Private Care Unit. You will work in a busy environment, providing a supportive role to the clinical teams. The role also includes some movement around different parts of the hospital as well as admin based roles. As a member of a multi-disciplinary team, you should possess excellent interpersonal, verbal communication and organisational skills. Keyboard/IT skills are essential and hospital experience is desirable. The post is for 37.5 Hours a week Monday and Friday ; with varied shifts between 8.00am - 8.00pm, working at Sutton/ Chelsea / Cavendish site on a rota basis. for further information please contact Emma Mckenna on ext 4002
Main duties of the job
To provide a high-quality, patient-focused service across Private Care Outpatients, Private Medical Day Unit (PPMDU) & Robert Tiffany Reception Desk, combining guest relations, administrative andscheduling responsibilities. The post holder will ensure a seamless patient pathway by coordinating appointments, supporting clinic and day unit activity, and delivering an excellent front-of-house/Guest Relations experience for patients and relatives. This role is integral to maintaining flow, capacity, and patient experience across the Sutton Private Care Service. The post holder will prioritise either front of house or scheduling responsibilities depending on daily service demand via team rota.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description Job responsibilities
For further information please refer to the job description and personal specification
Deliver a professional, welcoming, and patient-centred reception service Meet and greet all patients and visitors, ensuring a high standard of customer care Support vulnerable or distressed patients in a calm and empathetic manner Manage a high volume of queries (face-to-face, telephone, and email) Support patient wayfinding and overall experience within the department
Person Specification
Job Related Skills Essential
Advanced keyboard skills with a high degree of accuracy for data input. Fluent user of Microsoft packages. Ability to communicate effectively in both written and spoken English to a wide range of people.
Desirable
Ability to use Royal Marsden Epic system Knowledge of Medical Terminology (ideally within a cancer setting)
Attainments Essential
Good general education (GCSE or equivalent) Good working knowledge of PC applications and computer literate
Desirable
Customer Care course / training AMSPAR or equivalent medical terminology qualification
Experience Essential
Substantial previous reception or customer services experience in a high-performing environment Ability to make decisions, organize and prioritise workload in light of unexpected events or changing priorities using own initiative. Ability to handle sensitive information without compromising confidentiality or trust
Desirable
Experience of working in a hospital or healthcare environment Experience of providing a private care service Previous experience within a cancer setting
Personal Skills Essential
Outstanding communication and interpersonal skills, ability to deliver information in a clear and concise manner Commitment to self-development Commitment to promoting equality and diversity in the workplace and in service delivery Highly professional in manner, with a commitment to deliver exceptional customer service and patient experience Willingness to work flexibly and to go above and beyond duties as required Strong and motivated team player with a proactive approach to problem solving Excellent interpersonal skills with ability to work closely and effectively with staff at all levels within the organisation. Able to deal confidently and professionally with queries from other departments and consultants supplying services and patient sponsors (insurance companies, embassies). Self-motivated to provide a good quality of work Ability to maintain effectiveness, remain calm under pressure and cope with unexpected demands
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Royal Marsden NHS Foundation Trust
Address The Royal Marsden Sutton
Sutton
SM2 5PT
United Kingdom
Employer's website https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)