About this role
Job summary
An exciting opportunity has arisen for an enthusiastic and experienced Complex Case Manager to join the Continuing Healthcare (CHC) Team within North West London.
This post is ideal for a Registered Nurse or suitably experienced Allied Health Professional who is passionate about improving outcomes for people with complex health needs.
Working within a specialist multidisciplinary team, you will assess, monitor and review individuals in line with the National Framework for NHS Continuing Healthcare. You will work closely with service users, families, health and social care professionals, provider organisations and local authorities to ensure individuals receive person-centred, safe and effective care that meets their assessed needs.
The role offers an excellent opportunity to develop expertise in Continuing Healthcare, commissioning and complex care assessment while gaining experience across a range of health and social care services. Applications are welcomed from those already working in Continuing Healthcare, as well as candidates looking to broaden their experience beyond traditional clinical settings. Development opportunities may be considered for the right candidate.
Main duties of the job
Effectively provide quality and commissioning case input and oversight to clients with a learning disability and complex care needs. Plan, implement and evaluate care plans for clients and their carers using evidence based and person-centred principles Provide specialist nursing advice and support to clients with a learning disability and complex care needs, their families, or other providers, clinicians or professionals involved in the care, using evidence based practice Liaise and work in a joined-up way with the client, their family, relevant health and care professionals, and all other health and social care agencies involved in the care of the person Contribute to, or lead on (as appropriate), relevant assessments and reviews that support care planning for complex clients with a learning disability Represent the ICB in complex care panels to provide clinical oversight, risk management, and help inform discussions effecting resource allocation, including making recommendations to commissioners on what care should be commissioned to support that individual to meet their needs. Cultivate knowledge of local employment, community and universal services that individuals can access to promote their health and wellbeing, as well as knowledge of highly specialized and/ or bespoke interventions Help quality assure and monitor community and/or inpatient providers the ICB commissions for individuals with a learning disability with complex care need
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job description Job responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
Person Specification
Knowledge, training and experience Essential
1st level Registered Nurse with current registration with the NMC. Evidence of continuous professional development Educated to degree Level Knowledge of National Framework for NHS Continuing healthcare and Nursing Funded Care and associated legislation and guidance 4 years post registration experience Proven clinical Leadership Skills Experience of establishing & maintaining good working relationships Experience of working across multiagency services Experience of holistic assessment
Experience Essential
Full understanding of Section status relating to mental health patients (S2/S3/S37/41/S117) and the impact on service delivery and funding streams. Excellent working knowledge of the national NHS Learning Disability and Autism (previously Transforming Care) programme and agenda Knowledge of the CPA/ CTR process
Desirable
Knowledge of the Community Care Act Knowledge of the Continuing Healthcare Framework (2018) and its application. Awareness of NHS funded care and how its application is in practice
Skills and knowledge Essential
Ability to assess and plan individual care needs in partnership with patients/ their carers and MDTs Ability to work in partnership and liaise with a range of health and care professionals involved in our client's care Ability to case manage patients/individuals with complex needs Ability to make decisions autonomously, based on evidence Ability to communicate and adapt communication style to suit a range of audiences e.g. clients, carers, commissioners, care staff etc. Ability to present assessments justifying outcomes
Desirable
Leadership and management skills and ability to facilitate, supervise and assess others in the delivery of care Ability to give clear and concise reports against performance targets Confidence to challenge professionals and decision makers based on evidence
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Central London Community Health Trust
Address Central London Community Healthcare NHS Trust
15 Marylebone Road
London
NW1 5JD
United Kingdom
Employer's website https://clch.nhs.uk/ (Opens in a new tab)