About this role
Who we are, what we do & why we do it:Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Our platform empowers accountants, bookkeepers, and businesses to simplify accounting processes and make smarter, more timely financial decisions.
In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We’ve achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally. With integrations across all major accounting software and over 11,500 financial sources, we’re proud to be at the forefront of innovation in the accounting space. 🚀
We’re looking for a driven, results-oriented Digital Account Manager to strengthen customer loyalty and support growth across APAC, with a particular focus on the Australian market. Reporting to the Head of Account Management and Customer Success, APAC, this role will involve management of a larger portfolio of Partners, requiring excellent written communication skills as well as resourcefulness and creativity to identify risks/opportunities and action them at scale.
The role, what you’ll do:Work with our small and medium business partners and act as the main point of contact for all escalated client mattersIntroduce Dext's expanded product offering to your portfolio, via a 1:to many approachDevelop relationships with scalable contact strategies such as mass email marketing or hosted webinarsCollaborate with the Customer Success team on '1 to many' projects for driving adoption and usage within your portfolio of PartnersIdentify areas of risk within your Partner portfolio and take action to proactively reduce contraction and churnClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersThe goal of the Digital Account Manager is to retain revenue (GRR), generate expansion and cross sell revenue through a 1:to many type approach.
About you, what we are looking for:Must-haves
2-3 years of experience as a Digital Account Manager, Customer Success Consultant, or Account Manager (ideally within a SaaS environment)You have a self-starter mentality and you lean into curiosity and creativity in the face of a challengeHigh degree of time management and organisational skillsExperience in stakeholder management to become the trusted advisorCoachable and open to feedbackResilience: bounces back from rejectionConsistent with daily activityKnowledge of consultative selling & renewal negotiations Nice-to-haves
Knowledge of Accounting/BookkeepingKnowledge of SaaS models Experience in conducting product demonstrations Experience in change management What you will be part of:Dext is a highly ambitious, innovative, and market-leading FinTech. We operate at a global scale while maintaining the agility, pace, and mindset of a scale-up. We’re driven by a shared ambition to deliver excellence every day and our culture reflects that.
Our values guide everything we do:
Be Brave: We speak up, challenge ideas, and push boundariesBe Exceptional: We set high standards and strive to excelBe Together: We succeed as one team, not as individualsOur behaviours bring these values to life. They shape how we work, collaborate, and support each other every day: Be Courageous, Considerate, Transparent, Focused, Accountable, Inclusive—and above all, Dexterous. 🌟
What we will give you:Hybrid Model *3-4 days per month in our Sydney Office*Time away from work:23 vacation days annually plus public holidays10 personal leave days annually2 Volunteer days annually (1 every 6 months)Birthday Leave (you get a day off the week of your birthday!) Compassionate LeaveSummer hours (3 hours off per week during summer) Work abroad for 20 days per year - allowing you to travel and workLearning hours (3 hours of dedicated learning every 2 weeks)Enhanced Maternity and Paternity LeaveContribution towards private medical insurance and health & wellbeing allowance (e.g., gym, wellness apps, yoga)Requirements
Benefits