About this role
NeoWork is hiring a Project Manager for a clieht who is implementing Salesforce Field Service — not a standard CRM deployment — to support scheduling, dispatch, work order management, and mobile workforce operations. The Project Manager will own delivery of this implementation end-to-end, from planning through go-live and post-launch stabilization. This is a coordination and delivery role, not a hands-on configuration role. The PM will work closely with field technicians, dispatchers, and the Client’s internal stakeholders to ensure the rollout lands cleanly and users adopt the platform. Flexibility to support other internal projects as needed.
Implementation Delivery
Own the Salesforce Field Service implementation roadmap — milestones, owners, dependencies, and deliverablesManage project scope, schedule, resources, risks, and issues to ensure on-time, on-budget deliveryCoordinate across Novaspect’s internal team, technical resources, and external vendor partnersManage scope changes and change requests with proper documentation and stakeholder sign-offTrack timeline and resource allocation; escalate blockers early and proactivelyOversee multiple concurrent workstreams without losing delivery quality
Requirements & Documentation
Define, document, and manage functional requirements in collaboration with business and technical stakeholdersWrite functional specifications and user stories for field service workflows (scheduling, dispatch, work orders, mobile)Serve as the primary liaison between field operations, technical teams, and executive sponsorsTranslate complex technical concepts into clear, executive-ready reporting and status updates
UAT, Testing & Go-Live
Own UAT planning and coordination — ensure test cases cover field service scenarios relevant to Novaspect’s operationsLead defect triage with technical resources; prioritize and track resolution to closureDrive post-go-live stabilization — monitor adoption, identify issues, and coordinate fixesLead post-implementation review and document lessons learned
Change Management & Adoption
Plan and execute change management strategy for field technicians and dispatchers through the rolloutCoordinate end-user training — identify needs, support material development, and schedule sessionsDrive adoption strategy and stakeholder engagement to ensure the platform is actively used post-launchBuild trust with field-facing users through clear, consistent communication throughout the project
Other Internal Projects (As Needed)
• Apply the same project coordination rigor to other internal Novaspect initiatives as directed by the VP of Technology
Requirements
5+ years managing technology implementations — ERP, CRM, field service platforms, or equivalent enterprise systemsProven experience with Salesforce Field Service or field service management platforms (scheduling, dispatch, work orders, mobile workforce) strongly preferredDemonstrated experience owning UAT coordination, defect triage, and post-go-live stabilizationExperience writing functional specifications and user stories in collaboration with business stakeholdersStrong change management and end-user adoption experience — particularly with field-facing or operationally-focused user groupsTrack record managing cross-functional teams and external vendors with minimal oversightExperience with Agile, Waterfall, or hybrid project methodologiesExceptional stakeholder communication and executive-level reporting skills
Technical Competencies
Salesforce Field Service platform knowledge (scheduling engine, work orders, dispatch console, mobile app) — conceptual depth required; hands-on config not requiredProject management tools: Jira, Asana, Smartsheet, MS Project, or equivalentRequirements documentation: functional specifications, user stories, process flowsTest planning and UAT coordinationChange management frameworks and adoption planningRisk and issue tracking
Soft Skills
Clear, direct communication with both non-technical field users and technical stakeholdersOwnership mentality — drives progress without constant oversightCalm under pressure — able to manage competing priorities and stakeholder expectations during a live rolloutProblem-solving and structured decision-makingComfort working across time zones with US-based teams
Education & Certifications
Bachelor’s degree in business, information systems, computer science, or related field (or equivalent experience)PMP, PMI-ACP, or ScrumMaster certification preferredSalesforce certification (e.g., Salesforce Field Service Consultant) is a plus, not requiredFluent English, written and verbalBenefits
We offer health insurance for contractorsHoliday Extra PayThe work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.We prioritize the mental health of our team members and offer mental health days to support their well-being.In addition to the base salary, performance-based incentives are provided.There is an annual review and appraisal process in place.There are ample opportunities for professional growth and advancement within the company.Salary range: $2800 up to $3300 based on experience