About this role
Belmond is part of the world's leading luxury group. LVMH Moët Hennessy Louis Vuitton.
The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service.
Romazzino a Belmond Hotel in stunning Costa Smeralda for the season 2025 is looking for a talented Guest Relation Agent - Spiaggia to join our team.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity and community. He/she is passionate about service and willing to grow professionally. He/She works closely with our guests while they are on property to discover their preferences and how they want to feel, creating tailored recommendations.
RESPONSIBILITIES:
Guest Engagement: Provide a warm and welcoming environment, anticipating and addressing guests' needs to enhance their overall experience.
Communication: Act as a liaison between guests and hotel staff, ensuring effective communication and resolution of any concerns or special requests.
Issue Resolution: Handle guest inquiries, feedback, and concerns promptly and professionally, seeking solutions to ensure guest satisfaction.
Coordination: Collaborate with various departments to fulfill guest requests and ensure a seamless and enjoyable stay.
Requirements
CollaborationEffective communicationEmotional intelligenceDrive resultsAdaptabilityBenefits
Benefits:
Contratto stagionale secondo il C.C.N.L. Settore Turismo – Confindustria Opportunità di sviluppo e formazione professionale VittoAlloggio per i non residentiDiviseTeam social eventsAbout us
Il Romazzino è un’oasi di pace dove si alternano pareti imbiancate a calce, linee fluide e finestre ad arco.
Sovrastante la lunga spiaggia di Romazzino l'hotel si affaccia su una baia dalle acque cristalline e incanta gli ospiti con magnifiche viste sul mare e il profumo dei suoi giardini. Una destinazione glamour con ambientazioni retrò, in Sardegna, nella meravigliosa cornice della Costa Smeralda, inaugurata dall’Aga Khan IV nel 1961.
The Belmond & LVMH Family
Dagli hotel ai treni, dalle crociere fluviali ai safari, Belmond propone esperienze uniche, dando vita a storie indimenticabili. Con un’eredità di oltre 45 anni, a partire dall’acquisizione dell’Hotel Cipriani a Venezia nel 1976, Belmond è cresciuta fino a diventare una collezione globale di 47 strutture presenti in 28 paesi e territori.