About this role
Where Perfection Meets Paradise
Imagine beginning each morning with the turquoise waters of Maundays Bay as your backdrop, leading a world-class team whose singular purpose is to craft a flawless, sanctuary-like experience for the most discerning guests on earth.
At Cap Juluca, A Belmond Hotel — a jewel within the LVMH luxury portfolio — we believe that true luxury lives in the details. The perfectly pressed linen. The artfully placed orchid. The room that feels as though it was prepared just for you. We are looking for the extraordinary individual who makes that magic happen — every single day.
As our Director of Housekeeping, you are the guardian of our guests' most intimate spaces. You lead with vision, inspire with purpose, and execute with relentless precision. From our Moorish-inspired suites to our private beachfront villas, you will be responsible for ensuring that every corner of Cap Juluca reflects the very highest standards of luxury, comfort, and care.
Set the gold standard — lead the resort to consistently achieve and exceed Forbes Five-Star and LQA (+90 points) benchmarksInspire a passionate team — recruit, train, mentor, and empower a high-performing housekeeping and laundry team to deliver intuitive, heartfelt serviceCurate perfection — oversee the presentation of every room, villa, and public space with an artist's eye and an operator's disciplineDrive smart operations — manage budgets, forecasting, inventory, and cross-departmental coordination with precision and agilityLead sustainably — champion eco-responsible practices in alignment with LVMH's global sustainability visionBe a cultural force — foster a workplace culture rooted in warmth, respect, growth, and the Belmond spirit of authentic luxuryRequirements
3–5+ years of senior housekeeping leadership experience in a Forbes Five-Star or equivalent ultra-luxury international resort or hotelProven excellence in Forbes Travel Guide and LQA quality standardsSharp financial acumen — confident in budgeting, labour management, and departmental forecastingMastery of Property Management Systems and modern housekeeping technology platformsEmpathetic, inspiring leadership — you build loyal teams and trusting relationships with easeA genuine passion for luxury hospitality and an obsessive eye for aesthetic detailCalm, decisive, and solutions-oriented under pressureA degree in Hospitality Management or equivalent senior luxury experienceBenefits
At Cap Juluca, A Belmond Hotel we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
Competitive compensationComplimentary and preferred rate experiences at our iconic destinations Training and Development ProgramsEmployee assistance and wellbeing programsComplimentary Comprehensive Health and Life insurance Coverage
Cap Juluca, A Belmond Hotel is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.