About this role
ASOS is seeking an experienced Strategy and Operations Manager to join our dynamic Merchandising team in London. This pivotal role combines strategic planning with operational excellence, driving our merchandise planning capabilities in the fast-paced world of online fashion retail.
As a key member of the merchandising function, you'll work closely with the Merchandising Director and leadership team to optimise planning processes, ensure data accuracy, and empower teams with insights for informed decisions. You'll work at the intersection of business strategy, technology, and operations, collaborating cross-functionally to enhance planning systems and drive continuous improvement.
The Opportunity
As a Strategy and Operations Manager, you'll be at the heart of ASOS's merchandise operations, shaping the systems and processes that drive our commercial success. Your expertise will directly impact how we plan, allocate, and manage inventory across our extensive product range, serving millions of fashion-forward customers worldwide.
You'll work with market-leading planning technology, lead process optimisation initiatives, and mentor team members while contributing to a culture of innovation and excellence. If you're passionate about retail operations, thrive in dynamic environments, and want to make a tangible impact on one of the world's leading online fashion destinations, this role is for you.
The Details
Operational Delivery
Support the Merchandise Director with operational change requirementsCoordinate the Merchandise Planning Evolution programmePartner with Product Operations Director to represent planning needsAlign processes, tools, and governance for best-in-class planningTools, Data & Reporting
Lead implementation of new reporting tools and analytical platforms Overhaul dashboards to deliver actionable performance insightsWork with BI, Data and Tech teams to define requirementsStandardise reporting outputs to support decision makingCapability & Development
Drive improved performance storytelling through enhanced analytical capabilitySupport Analyst Development Programme to build insight maturityIdentify tools and training that enable best-in-class insights You're a strategic operator with a passion for process excellence and building capability. You thrive in fast-paced, complex environments and love using data to drive better decisions.
Required Experience
Experience in merchandise planning, operations, or equivalent retail/e-commerce rolesStrong understanding of retail planning processes, reporting and analyticsProven ability to manage cross-functional change initiatives across teams and systemsStrong communication and stakeholder management skills at all levelsHigh proficiency in planning systems and BI platforms (Excel, SQL, PowerBI)Strong data skills to inform decisions and create compelling storiesDesirable
Experience in large-scale retail or e-commerce, ideally in fast-paced, high-growth businessesExperience working with Product, BI and Tech functions for operational improvementsPersonal Attributes
Analytical and structured thinker who brings clarity to complexityCollaborative and stakeholder-focused, building strong relationshipsContinuous improvement mindset with passion for operational excellenceHigh ownership and accountability, driving initiatives to completionAble to operate at strategic and detailed levels seamlessly BeneFITS’
25 days paid annual leave + an extra celebration day for a special momentPrivate medical care schemeDiscretionary bonus scheme Employee discount Employee sample salesOpportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role.We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That's why our approach to working together includes spending at least 3 days a week in the office. It's a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.
Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.