About this role
The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e-commerce and finance investment, etc. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.
Tasks
Respond promptly and professionally to customer inquiries via phone, email, and live chat. Provide accurate and detailed information about products and services. Resolve customer complaints and issues efficiently, with empathy and professionalism. Collaborate with team members to continuously enhance the customer experience. Participate actively in training sessions, team meetings, and knowledge-sharing activities. Support marketing initiatives, including social media management and content promotion. Assist with special customer service projects as required. Deliver exceptional customer service to Tianshi’s networks across Europe through both online and offline channels. Organize, prepare for, and actively engage in events, meetings, and training sessions.
Requirements
Very good knowledge of German and English (C1) strong communication skills excellent online/offline marketing skills Active, motivated team player; able to work independently PC skills with the MS Office package Strong Excel Skills
Benefits
The office has excellent public transport connections A motivated team that supports each other The opportunity to contribute your individual strengths The opportunity to work in a Multinational Company
If you feel like you belong in a dynamic team and want to revolutionize the healthcare market with us, then you have come to the right place!