About this role
STCO (Short Term Capacity Optimization) is the function within Central Operations responsible for the centralized management of the day's routes at all Delivery Stations in the AMZL Brazil network. Combining real-time data analysis, machine learning models, and signal-based automation, STCO optimizes delivery capacity on a daily basis. The STCO manager is the operational owner of the processes within their assigned scope - responsible not only for execution, but for activity integrity, ownership of metrics, team guidance, and stakeholder management. This manager explains the “why” behind the operating results, leads the root cause analysis, assumes parameter calibration decisions, and ensures that STCO Brasil operates on par with global standards while adapting to the local context. Key job responsibilities This role requires judicious decision-making under ambiguity, the ability to influence cross-functional teams without direct authority, and an action bias when launching new programs in a rapidly expanding environment. • Own end-to-end reactive risk analysis operations for a set of nodes • Make decisions in real time about prioritizing rescue, increasing capacity, and dealing with exceptions, serving as a climbing point for the team of experts • Lead the analysis of the causes of failure factors, translating findings into actionable process improvements • Own execution of the proactive risk process • Manage shift operations, ensuring SLA compliance, staff appropriateness, and quality standards throughout the operating window • Have the operating parameters calibrated for delivery stations based on data-based analyses • Identify automation opportunities and partner with technology teams to develop/test new tools • Achieve the delivery of operational metrics from STCO • Develop and maintain dashboards for real-time operational visibility and historical performance monitoring • Produce and present flash reports for senior leadership, identifying trends, anomalies, and actionable insights • Present high-level operational analyses with data-based narratives and improvement proposals • Guide and develop the STCO team of specialists: provide training on decision-making, system use, and operational judgment