About this role
The Manager, Client Services – Security Operations is responsible for leading, managing, and supporting the day-to-day operations and service delivery of a diverse portfolio of security services across the Pacific Region, including mobile security operations and site-based security contracts. The role provides operational leadership, strengthens client relationships, supports frontline teams, and ensures consistent, high-quality service delivery across multiple client sites and service environments. Salary: $80,000 to $100,000 Key Responsibilities:
• Build and maintain strong client relationships, acting as a trusted advisor on security, safety, and operational solutions. • Manage a diverse portfolio of client accounts, ensuring consistent service delivery, contract compliance, and regular on-site engagement. • Develop and implement customized security solutions that address client needs, reduce risk, and optimize security coverage. • Oversee day-to-day security operations, including staffing, scheduling, site coverage, and ensuring all shifts are filled by trained and qualified security professionals. • Ensure operations remain compliant with contractual obligations, company standards, and applicable British Columbia security and employment legislation. • Lead new account start-ups and transitions, coordinating staffing, training, site requirements, Standing Orders, reporting processes, and operational readiness. • Provide leadership during incidents and critical situations, ensuring appropriate response, escalation, communication, and follow-up. • Establish and monitor key performance indicators (KPIs), using operational data and reporting to identify trends and drive continuous improvement. • Oversee site-level security procedures and systems, including CCTV, access control, incident reporting processes, and site-specific operational requirements. • Monitor account financial performance, including margins, site costs, spending controls, and opportunities to improve operational efficiency. • Support client retention and account growth by identifying opportunities for service improvements and participating in contract renewals and rate discussions. • Maintain a strong on-site presence and work closely with clients, security teams, and internal departments to proactively address operational challenges.</s