About this role
As a Front Desk Agent at Mountain Spirit Resort and Spa, you'll be the first point of contact for our guests, ensuring they have a warm and welcoming experience from check-in to check-out. You'll manage reservations, handle guest and owner inquiries, and provide exceptional customer service. Your role is critical in creating a positive and memorable experience for both our guests and our owners.
*Job Title:* Front Desk Agent
*Location:* Northstar Mountain Village, Kimberley, British Columbia
*Department:* Front Office
*Reports To:* Front Office Manager
*Key Responsibilities:*
* *Guest & Owner Services:* Welcome guests & owners with a friendly demeanor, check them in and out efficiently, and manage room assignments. * *Reservations:* Handle phone and online reservations with both guests & owners, ensuring accurate input of guest information into the system. * *Customer Support:* Address guest & owner inquiries, concerns, and complaints promptly and professionally, providing solutions to ensure guest satisfaction. * *Communication:* Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly. * *Billing:* Process payments, manage guest folios, and ensure accurate billing. * *Security:* Monitor security systems, report any suspicious activities, and ensure the safety of guests and staff. * *General Administration:* Maintain the front desk area, manage keys, and handle administrative tasks as required.
*Qualifications:*
* High school diploma or equivalent; additional qualifications in hospitality management are a plus. * Previous experience in a customer service or front desk role, preferably in the hospitality industry. * Excellent communication and interpersonal skills. * Proficiency in hotel management software and Microsoft Office Suite. * Ability to work flexible hours, including weekends and holidays. * Strong organizational skills and attention to detail. * A positive attitude and a commitment to providing exceptional guest service.
*Hours: *
32-40 hours per week. Some weekends may be required.
Pay: $18.00-$22.00 per hour
Benefits: * Extended health care
Experience: * Customer service: 1 year (preferred)
Work Location: In person